Innovating with Vodafone virtual reality   The challenge The Director of Customer Service and Operations at Vodafone was set to present the company’s new digital strategy to a room of 80 senior colleagues. With a brief to propose something different to another PowerPoint presentation, it was down to...

Award-winning National Grid thought leadership   The challenge As the custodian of the country’s energy network, National Grid UK has a huge role to play in identifying and tackling the critical challenges facing the gas and electricity industry. But how could National Grid use thought leadership to position...

Digital channel for hard-to-reach customers   The challenge Biffa, the nation’s leading waste management business, needed an innovative way to connect with its diverse, UK-wide SME (small and medium enterprises) customer base. We proposed a brand-new digital channel of a stylish magazine that would capture the attention of...